Also please exercise your best judgment when posting in the forums–revealing personal information such as your e-mail address, telephone number, and address is not recommended. Hi yes the cable is that one. I think you said Sony not Adobe said it wouldn’t work. I always used Scenalyzer, and think I have done so on Win 10, but perhaps not. Sony Community Visit our Community and share your experiences and solutions with other Sony customers.

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Thank you for helping us maintain CNET’s great community. Stan, thank you sooo muchthat’s very kind of you, I would love to know what you find out if you have the time.

Please type your message and try again. It may also be a firmware issue. I did stick yo firewire and did use exactly the same method as the D8 camera but it just says ‘Capture Device Offline’ even though it starts premiere pro when slide the button on camera to ‘play’ and having already connected the ILink cable.

Sony Handycam DCR-HC24 having problems connecting to laptop

Sony Community Visit our Community and share your experiences and solutions with other Sony customers. We recommend downloading and installing the latest version of one of the following browsers: Capture Device Offline issue. For registration purposes please reply to this email with the 7 digits serial number located on the back of your device. Just weird that a more modern camera although still dcr-hc24s lol doesn’t work with exactly the dfr-hc24e software and cables etc.


That explains why no application can “see” it. Correct Answers – 10 points. I’ll try to pull one of my old camera’s out and test this.

But I gave up on PR since Scenalyzer worked so well. Contact support Contact your Sony Support team.

Isn’t the issue what firewire drivers are available? Hi yes the cable is that one. This product includes RMT Burst Record Multi 9 Pictures. Dc-hc24e happens a lot with firmware for any given model that was last updated by the manufacturer during the Windows XP era, and has not been updated at all no further updates available since that time.


Does your cable look dcr-hf24e this: Hithat’s interesting as that’s the more modern camera like the one I’m having problems using the ‘mini dv’ tape. Easy Driver Pro will scan your computer for missing, corrupt, and outdated Drivers. Hi there, I hope you can help.

In other words, no video equipment is at all future-proof.


I’ll try both, I need to buy a firewire external card or something though as my laptop doesn’t have a firewire port. Our site is not optimized for your current browser. Discussions cover all types of video cameras ranging from camcorders, cameras, dash cams, 4K- and full HD-resolution modelsto lenses, zoom, image stabilization, video transferring, and other video camera-related questions and topics.

Also tried again with PlayMemories with Adobe uninstalled and same thing.

I’ll try to get around to testing my options. Also interesting that I manages to successfully capture using Adobe Premiere Pro CC the footage from my even older camera, the Sony DCR-TRVe camcorder just a few days ago on same PC and software and with the same firewire cable, why would this work and not a later camcorder model?

USB is not suitable for video transfer. You don’t have JavaScript enabled. When you run the sclive. Wireless Communication with Bluetooth Function.